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Privacy & Data Policy

As a qualified art psychotherapist in Manchester, your privacy is important to me. This policy explains how your personal data is collected, used and protected when you use this website, in line with UK GDPR and data protection law.

1. Who I Am

This website is owned and operated by Chloé, HCPC-registered Art Psychotherapist and yoga teacher in Manchester, offering services under the name From Within. I am the data controller for any personal information submitted through this website.

2. What Information I Collect

When you use this site, I may collect:

  • Contact information you voluntarily provide (e.g. your name, email address, phone number) when submitting a referral form or enquiry.

  • Session preferences or brief background information you may share to help assess your needs.

  • Technical data such as IP address, browser type, and how you use the website — collected via Wix and essential cookies for site performance and security.

3. How Your Information Is Used

Your information may be used to:

  • Respond to enquiries or referral submissions

  • Arrange and manage therapy or yoga sessions

  • Maintain appropriate records in line with ethical and legal obligations

  • Monitor website performance and improve your experience

I do not sell, rent, or share your data with third parties for marketing purposes.

4. Storing and Protecting Your Data

All personal information is securely stored, either electronically (password-protected) or on encrypted platforms. Wix stores some technical data on secure servers. Any information you submit through referral forms is handled with care and stored confidentially.

I retain client information only as long as needed for therapeutic or administrative reasons and in accordance with HCPC guidelines and professional standards.

5. Cookies

This site uses essential cookies provided by Wix to ensure functionality and performance. You can manage cookie preferences through your browser settings.

6. Your Rights

You have the right to:

  • Request access to your personal data

  • Ask for corrections or deletion of your data (within legal and ethical limits)

  • Withdraw your consent to be contacted

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused

7. Contact

If you have any questions about how your data is handled, or wish to exercise your rights, please get in touch

Terms & Conditions Policy

 

Art Therapy is confidential, therefore everything share in art therapy sessions and in the referral processes or clinical supervision will be held with confidential processes following HCPC and  BAAT policies and guidelines. Chloe is also registered to the Information Commissioners Office. In addition, Chloe is also has a Disclosure and Barring Service certificate (DBS).

In exceptional cases, as required by law (i.e. if a client reveals current abuse of children, or intent to cause serious physical harm to him/herself or to others), all therapists have a professional and ethical duty to inform clients that they may find it necessary to take this information outside of therapy. Any action is discussed with the client first.

As part of my role as a art therapist in Manchester, I receive ongoing clinical supervision and psychotherapy as part of my code of practice and ethics in line with the British Association of Art Therapists (BAAT) and Health & Care Professions Council (HCPC) guidelines. No identities are revealed within clinical supervision. 

 

By accessing or using the services offered through heyfromwithin.co.uk, you agree to the following terms and conditions. All art therapy and yoga sessions are delivered by Chloé, a fully qualified and insured practitioner, registered with the HCPC and operating under professional codes of ethics and confidentiality. Sessions are offered in-person only, in a safe and private space in Manchester. Please note that art therapy is a regulated psychological service and not a crisis or emergency intervention.

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Any information shared on this website is for general understanding and does not replace individual therapeutic advice.

 

Cancellations require at least 48 hours’ notice, sessions cancelled with less than 48 hours’ notice will be charged in full. See Payment Policy for more information here

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All personal information submitted via this website (e.g. through referral forms) is handled confidentially and in line with GDPR requirements.

 

By continuing to use this site, you acknowledge your understanding and agreement with these terms.

Hey From Within – Payment Policy

Clarity, transparency, and fairness in how art therapy sessions are paid for

1. Overview

This Payment Policy explains how payments are made for both in-person and online art psychotherapy sessions at Hey From Within.
It’s designed to offer transparency, flexibility, and respect for both client and therapist time, ensuring sessions are booked and managed with clarity and care.

2. Session Fees

  • Standard fee: £65 per 60-minute session

  • Reduced rate: available for students and trainees .This can be discussed and agreed during the referral process or initial consultation

The fee covers your reserved session time, preparation, and professional resources.

3. Payment Timing

Payment is required at least 24 hours before your scheduled art therapy session to secure your booking.
This ensures your art therapy session time is confirmed and held exclusively for you.

For clients who prefer, block bookings (payment for multiple sessions in advance) are also available. This can be arranged if it better suits your needs and budgeting preferences.

4. Payment Method

Payments are accepted via bank transfer only.
Please use the following link or QR code to make your payment securely:

🔗 https://monzo.com/pay/r/from-within_WGHZjnMS3GsL32

 

If you would like a payment receipt or invoice, this can be provided upon request. Simply let me know via email.

5. Missed or Late Payments

If payment has not been received before the art therapy session, the appointment may need to be rescheduled.
After two consecutive missed payments, no further sessions will be scheduled until the outstanding balance is cleared.

If you are experiencing financial difficulties, please reach out. We can explore options or review your current arrangement together.

6. Cancellations and Refunds

Cancellations require at least 48 hours’ notice.

  • Sessions cancelled with less than 48 hours’ notice are non-refundable and charged in full.

  • This policy helps maintain a consistent and reliable schedule for all clients and ensures fairness across the practice.

If you are unwell or unable to attend in person, an online session can usually be arranged instead to avoid cancellation fees.

7. Transparency and Fairness

This policy is built on principles of trust, communication, and respect.
Clear payment boundaries support the therapeutic relationship by ensuring stability and shared understanding of expectations.
If you ever have questions about payment, invoicing, or affordability, please feel free to discuss these directly conversations about practical matters are always welcome.

8. Contact

For any payment queries or requests for an invoice, please contact me directly via:
📩 Contact Form
🌐 www.heyfromwithin.co.uk

Hey From Within – In-Person Art Psychotherapy Policy for Children & Young People

Information for parents, carers, children, and teens attending art therapy

1. Welcome Thank you for choosing Hey From Within for art therapy.

This guide explains how in-person sessions work for children and young people, so both you and your child feel prepared, safe, and comfortable when coming to the studio. My aim is to create a warm, calm, and creative space where your child can explore their thoughts and feelings in their own way.

2. What Is Art Therapy?

Art therapy is a form of therapy that uses art-making and talking to help children and young people express themselves. Your child does not need to be “good at art” the focus is on expression, not skill.

Art-making can help children:

• explore feelings safely

• communicate things that are hard to say

• build confidence

• feel more settled and understood

Every child works at their own pace.

3. Where Sessions Take Place

Sessions are held in my private home studio, a quiet and dedicated therapy room.

• There are stairs leading to the space

• Parking is available on Thornden Road

• Buses run along Oldham Road

• The nearest tram stops are Holt Town (20 mins) or Monsall (19 mins)

• A toilet is available on site

If your child has any access needs or sensory needs, please let me know. I will do my best to make the space comfortable for them.

4. Session Length & Arrival

Each session lasts 60 minutes. Please arrive no more than 3 minutes early to protect the confidentiality of other young people.

On arrival:

• Ring the doorbell, or

• Send an email to let me know you’re here If your child is running late, please email me if possible.

Parents can wait in the car, take a walk, or return at the end of the session there is no waiting area inside. Please remain close by and able to return if the session needs to finish earlier then planned.

5. Art Materials All art materials are provided.

Your child may use:

• pencils, colouring pencils, felt-tips

• watercolours and paints

• pastels

• clay or playdough

• a range of papers and textures

Children may bring materials from home if they feel strongly about them, but it is usually best to use the studio materials to support the therapy process. It is recommended that your child wears clothes that are ok to get messy with using art materials.

6. Artwork Storage

All artwork created in therapy is stored safely and confidentially in the studio. This helps your child’s creative process stay contained and allows us to return to the work when needed. During the last session, your child may take their artwork home if they wish.

7. Confidentiality (Explained Simply)

Your child’s sessions are private and confidential, meaning:

• What they share with me stays between your child and myself 

• Updates to parents are agreed with the young person where appropriate

• I do not share session content unless there is a concern about the young person’s safety or safety of someone else, or something unlawful has taken place.

I follow professional safeguarding guidelines. If I am ever worried about your child being in danger, I will talk to you (and them) about what needs to happen next to keep them safe.

For more details, you can read my Data Policy.

8. Fees & Payment

• Sessions cost £65

• Payment is made 24 hours before the session to secure the booking

• Payment link: https://monzo.com/pay/r/from-within_WGHZjnMS3GsL32

Invoices can be provided on request.

9. Cancellations

Please give at least 48 hours’ notice to cancel or reschedule. Sessions cancelled with less than 48 hours’ notice are charged in full, as the time has been set aside for your child.

10. Health & Illness

If your child is very unwell, please keep them at home. We can switch to an online session instead if they feel well enough and it is appropriate for their therapy.

11. Goals & Reviews

Therapy goals are developed together over time. With younger children, goals are discussed with parents/carers. With teens, goals may be discussed directly with them, with their consent. We review goals regularly to ensure therapy continues to support your child’s needs.

12. Inclusivity

Every child and family is welcome. If your child has sensory needs, communication differences, or specific preferences, please share them I adapt my approach where possible to make therapy feel safe and accessible. 13. Ending Therapy

Endings are an important part of therapy, especially for children. We will plan a gentle, structured ending together so your child has time to reflect on their journey, understand the transition, and feel supported through the change.

14. Crisis Support

I am not able to provide crisis services. If your child needs urgent help, please contact:

• Your GP

• 111

• 999 if there is immediate danger

Other support services:

• Samaritans – 116 123

• Childline – 0800 1111

• Young Minds Parent Helpline – 0808 802 5544

• Mind / Anxiety UK – 03444 775 774

15. Commitments

Your Child’s Commitments Children and young people are gently encouraged to:

• Arrive on time

• Take part at their own pace

• Keep phones away during sessions

• Respect the space and materials

• Share what feels comfortable

My Commitments I am committed to: 

• Providing a safe, warm and confidential space

• Supporting your child with care and sensitivity

• Working at a pace that feels right for them

• Communicating clearly with you while protecting your child’s privacy

• Maintaining up-to-date safeguarding and professional standards

 

Contact For questions or to discuss your child’s needs:

https://www.heyfromwithin.co.uk/contact www.heyfromwithin.co.uk

Hey From Within – In-Person Art Psychotherapy  for Adults Policy

Creative therapy in a calm and private studio space

1. Introduction

This policy outlines how in-person art psychotherapy sessions in Manchester are offered at Hey From Within.
It provides practical and therapeutic information to support a safe, ethical, and creative experience when attending sessions in person.

My in-person sessions are held in my home studio in Manchester; a private and peaceful space dedicated to creative therapeutic work.

2. Therapeutic Approach

Art psychotherapy offers a space to explore your inner world through both talking and creative art-making. Art Therapy sessions are collaborative, person-centred, and tailored to your individual pace and needs.

You do not need any artistic experience the focus is on expression and meaning, not artistic ability. Please read here for more information.

3. Location and Access

Sessions take place in my private home studio in Manchester.

  • The room is private and used solely for art psychotherapy.

  • There are stairs leading to the therapy space.

  • Parking is available on Thornden Road.

  • Public transport: buses run along Oldham Road, and the nearest tram stops are Holt Town (20-minute walk) and Monsall (19-minute walk).

  • Toilets are available on site.

Please let me know if you have any specific access needs. Where possible, I will explore adaptations to make your experience as comfortable as possible.

4. Session Length and Arrival

Sessions are 60 minutes in length.
Please arrive no more than 3 minutes early for your appointment to respect the privacy of other clients.
On arrival, ring the doorbell or send an email to let me know you’ve arrived as I may be with another client prior to your session.

If you’re running late, please let me know by email where possible.

5. Art Materials and Artwork Storage

All art materials are provided for your use during sessions.
You are welcome to bring your own materials if you wish, though it’s not encouraged as part of the therapeutic process is to work with what is offered in the space.

All artwork created during sessions is stored securely and confidentially between sessions as part of the therapy process.
At the end of your therapy, you are welcome to take your artwork home if you wish.

6. Confidentiality and Data Protection

All sessions are confidential and held in line with professional ethical standards.
The therapy room is private and sound-controlled to maintain confidentiality.
Information shared during sessions is stored securely and used only for therapeutic purposes.
You can find full details in my Data Policy.

Confidentiality may only be broken if there is serious risk of harm to yourself or others, or if required by law.

7. Fees and Payment

Reduced rates are available for students and trainees. Please ask when booking.

8. Cancellations and Missed Sessions

The same policy applies as for online sessions:

  • At least 48 hours’ notice is required to cancel or reschedule.

  • Sessions cancelled with less than 48 hours’ notice may be charged in full.

  • Consistent attendance helps maintain the therapeutic rhythm and effectiveness of our work together.

Please ensure your phone is on silent during sessions.

9. Health and Wellbeing

If you are unwell, please do not attend in person.
We can often switch to an online session instead. This can be arranged easily and allows continuity in your therapy process.

The studio is ventilated and maintained to ensure a comfortable and safe environment for all clients.

10. Goals and Review

Your therapeutic goals are developed collaboratively and may evolve as therapy progresses.
We will review these regularly to ensure they reflect your current needs and direction.
You are welcome to request a review at any point.

11. Inclusivity and Accessibility

Hey From Within is committed to providing an inclusive and welcoming practice.
All clients are respected regardless of background, identity, or experience.

If you have personal or access needs, please share them together, we can discuss how to adapt the space or process to best support your comfort and participation.

12. Ending Therapy

Endings are an essential part of therapy.
When you feel ready to finish, we’ll plan a safe and thoughtful ending together, giving time to reflect on your journey and the insights gained through the process.

13. Crisis Support

As an independent practitioner, I cannot provide crisis or emergency services.
If you feel unable to cope or keep yourself safe, please contact your GP or call 111 immediately.

You can also contact:

Service

Contact

Samaritans (24/7)

116 123

Childline

0800 1111

Young Minds Parent Helpline

0808 802 5544

Mind / Anxiety UK

03444 775 774

14. Client Commitments

Therapy is most effective when we both bring consistency, openness, and care to the process.
Your commitment helps create a foundation of trust, safety, and continuity.

Clients are invited to:

  • Arrive on time and no more than 3 minutes early for sessions

  • Keep mobile phones on silent to maintain focus and presence

  • Engage with honesty, curiosity, and an openness to the creative process

  • Attend sessions regularly and communicate about any changes or challenges

  • Let me know as soon as possible if unable to attend

  • Respect confidentiality and the boundaries of our therapeutic space

These commitments support a shared responsibility for your wellbeing and the integrity of the work we do together.

15. Therapist Commitments

I am committed to providing a warm, safe, and confidential therapeutic environment, guided by the ethical framework of my professional body.
I engage in regular supervision and ongoing professional development to ensure high standards of care.
Sessions are delivered with compassion, respect, and sensitivity to each client’s pace and needs.

Review

This policy is reviewed annually to ensure it reflects best practice, current guidance, and the needs of my clients.

Contact

For further information or to enquire about in-person sessions, please visit:
📩 Contact Me
🌐 www.heyfromwithin.co.uk

Hey From Within – Online Art Psychotherapy for Adults Policy

Introduction

This policy outlines how online art psychotherapy sessions are offered at Hey From Within.
It provides information on how sessions are conducted, practical requirements, payment, confidentiality, and professional boundaries.
The intention is to support a safe, ethical, and creative therapeutic experience for every client engaging in online therapy.

1. Therapeutic Approach

Online art psychotherapy provides a space to explore thoughts, feelings, and experiences through both talking and creative art-making. Sessions are collaborative and person-centred, focusing on your unique needs and pace.
No artistic experience is required — art is used as a form of expression, reflection, and communication.

2. Session Platform & Technical Requirements

  • Online sessions are held via Microsoft Teams, a secure video platform compliant with data protection standards.

  • You will need:

    • A device with camera, microphone, and speakers or headphones.

    • A stable internet connection in line with Microsoft’s recommendations.

    • Optionally, a second webcam to show your art-making area if you wish.

If your connection drops, please try reconnecting. If we are unable to re-establish the call, we will explore secure alternatives, such as a phone call or another encrypted video platform for that session.

3. Session Structure and Length

  • Sessions are 60 minutes long and generally follow this rhythm:

    1. Check-in

    2. Art-making

    3. Reflection and discussion

    4. Bringing the session to a close

The balance between these stages may vary depending on your needs, energy, and therapeutic aims.

4. Preparing for Sessions

To create a safe and effective therapeutic space:

  • Choose a quiet, private room where you feel comfortable and won’t be interrupted.

  • Ensure good lighting and minimise background noise.

  • Have your art materials prepared and within easy reach before the session begins.

5. Art Materials

You are encouraged to use materials that feel most suitable for you. Common options include:

  • Pencils, colouring pencils, pens

  • Watercolours, paintbrushes, basic paint sets

  • Pastels, crayons

  • Clay or playdough

  • A variety of papers or sketchbooks

You can find recommendations and links on the Resources Page.

Clients are asked to supply their own materials. At times, new materials may be suggested as part of your therapeutic process. This can be a meaningful aspect of growth, and we will introduce these at a pace that feels safely challenging and supportive.

6. Storing Artwork

Your artwork is part of your therapy and considered confidential and personal.
Please keep your artwork in a folder, file, or box, stored privately between sessions. This boundary protects your privacy and helps to hold the emotional meaning of the work until we revisit it together in future sessions.

7. Confidentiality and Data Protection

All sessions are confidential within professional and legal limits.
Information shared is treated respectfully and stored securely.
For full details, please see my Data Policy.
Confidentiality may only be broken if there is a serious risk of harm to yourself or others, or if required by law.

8. Fees and Payment

  • Session fee: £65.00

  • Payment method: via bank transfer before each session

     

  • Reduced rates are available for students and trainees. Please enquire when booking.

9. Cancellations and Missed Sessions

  • A minimum of 48 hours’ notice is required for cancellations or rescheduling.

  • Sessions cancelled with less than 48 hours’ notice may be charged in full.

  • Repeated missed sessions may lead to review of ongoing booking arrangements.

10. Goals and Review

Therapeutic goals are individualised and regularly reviewed to ensure the work remains aligned with your evolving needs.
You are welcome to request a review at any time if you feel your focus or aims have changed.

11. Inclusivity and Accessibility

Hey From Within is committed to developing a practice that is inclusive, affirming, and accessible.
If you have particular needs (for example, regarding mobility, sensory access, or cultural sensitivity), please discuss them with me. Where possible, adaptations will be made to support your engagement in therapy.

12. Ending Therapy

Endings are an integral and valuable part of the therapeutic process.
When you feel ready to conclude therapy, we will plan the ending together to ensure the process feels safe, reflective, and contained.
This provides time to consolidate the work we have done and to support you in carrying insights forward.

13. Crisis Support

As a private practitioner, I do not provide crisis or emergency services.
If you feel unable to cope or keep yourself safe, please contact your GP or call 111 immediately.
You can also contact:

ServiceContact

Samaritans (24/7)116 123

Childline0800 1111

Young Minds Parent Helpline0808 802 5544

Mind / Anxiety UK03444 775 774

14. Client Responsibilities

To help make therapy safe and effective, clients are asked to:

  • Arrive on time for each session

  • Be open and engaged in the creative process

  • Maintain a private and confidential environment during sessions

  • Communicate honestly about feelings, challenges, or changes in circumstances

  • Respect agreed therapeutic and payment boundaries

15. Therapist Commitments

I am committed to:

  • Providing a safe, compassionate, and non-judgemental space

  • Upholding confidentiality and ethical standards

  • Working collaboratively and at your pace

  • Regularly engaging in supervision and reflective practice to ensure quality of care

Review

This policy is reviewed annually or as needed to reflect changes in practice, technology, or ethical guidelines.

Contact

For questions or further information, please contact:
📩 Here
🌐 www.heyfromwithin.co.uk

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